Terms And Conditions
All car rentals, car hire are subject to the Terms and Conditions as laid out here below.
Order Cancellation and Rejection Policy
At Z&G, we strive to provide exceptional service and high-quality products to our valued customers. However, there may be occasions where we need to cancel or reject an order. As such, we reserve the right to cancel or reject any order at our sole discretion, without providing an explanation.
Key Points:
Discretionary Right: Z&G reserves the right to cancel or reject any order at any time, at our sole discretion, without prior notice or explanation.
Customer Notification: In the event that an order is canceled or rejected, we will notify the customer via the contact information provided during the order process.
Refunds: If payment has already been made for a canceled or rejected order, Z&G will process a refund for the full amount paid. The refund will be issued to the original payment method used during the order.
Protection of Interests: This policy is in place to protect the interests of both our customers and our business, ensuring that we can continue to deliver high-quality products and services
All rates are in Euro & include
Unlimited Mileage & same to same Fuel Policy
All local taxes (VAT) & Credit Card fees
24HR Breakdown Assistance
Insurance C.D.W (Collision damage waiver with excess)
Price Calculation
Price Calculation – Prices are based on the pick-up and drop-off times and dates that you agree before your rental starts. If you pick the car up any later or bring it back any earlier, you will not receive a refund for unused time
Payment
All rental costs are payable and must be completed upon collection (pick up) of the vehicle in € (euro) by cash or major Credit/Debit card. Additionally a Bank transfer can be used in which case, after your booking please request our company’s Bank details for your transfer.
Permitted Use of the Vehicle
Delivery services of any kind, including but not limited to food delivery, courier services, or parcel transportation.
Transporting passengers for hire, including but not limited to ride-sharing services, taxi operations, or shuttle services.
Conducting safaris, off-road driving, or any activity that subjects the vehicle to excessive wear and tear.
Any form of racing, speed testing, or other competitive activities.
Transporting illegal substances, hazardous materials, or engaging in any unlawful activities.
Fair Use Policy for Unlimited Kilometers
The unlimited kilometer policy is intended for reasonable personal use within standard travel limits.. Excessive mileage deemed beyond normal use, such as continuous long-distance travel without breaks, may be subject to additional charges.. The Company reserves the right to investigate excessive usage patterns and charge additional fees if deemed necessary.. The Renter must inform the Company if they plan to drive the vehicle extensively beyond a reasonable limit to avoid potential penalties.
Z&G RENTAL Car Insurance & Liability
• Insurance Coverage:
• Collision Damage Waiver (C.D.W) & Third-Party Insurance included.
• Covers damages caused to other parties, not to the rental car itself.
• Excess liability applies:
• Compact cars: €800
• Medium cars: €1050
• 6-8 Seaters: €1500
• Renter’s Responsibility:
• Fully responsible for damage due to negligence, misuse, or mistakes.
• Must refuel with the correct gas type.
• Insurance Limitations (VOID if violated):
• Driving under the influence of alcohol/drugs.
• Driving off-road or on unpaved roads.
• Unauthorized drivers (not listed in the rental agreement).
• Illegal use, racing, towing, or misuse.
• Driving outside the agreed rental period (“out of hour”) is not covered by insurance.
• Even if extra insurance is purchased, it becomes VOID if the car is driven off-road or into the Turkish-occupied area of Northern Cyprus.
• Using a mobile phone while driving is strictly prohibited and may lead to fines or accidents, for which the renter is fully responsible.
• Additional Charges & Fines:
• Fines may be charged up to 15 days after the rental period.
• Credit card may be charged for any unsettled damages or fines.
• Accidents & Liability:
• Insurance does not cover driver injuries or death.
• No transportation assistance in case of an accident in off-road areas.
• Legal Matters:
• Disputes handled under Cyprus Law (court jurisdiction depends on the renter’s status).
Driver’s License Requirements
1. Valid Driver’s License Required
• Must be original, unexpired, and in good condition.
• Valid for the entire rental period.
2. Temporary Licenses
• Accepted only if presented with the original expired or voided license.
3. Unacceptable Licenses
• Photocopies, digital licenses, learner’s permits, or licenses with restrictions are not accepted.
4. Additional Identification
• A valid passport and/or identification card is required.
5. License Language Requirement
• Must be written in the Roman Alphabet (English).
• If not in English, an International Driver’s License is required.
6. Compliance with Local Laws
• Renters must follow all Cyprus licensing and traffic laws.
Age Restrictions
Car Rental Age & License Requirements:
✔ Drivers must be 25-75 years old (no extra fees).
✔ Must hold a valid driver’s license for at least 3 years.
✔ Extra insurance (5€-10€/day) for drivers 21-24 & 76-85 years old.
✔ Under 25? An Underage Driver Fee applies.
✔ Specialty & larger vehicles require a minimum age of 25.
Car Rental Vehicle Category & Availability
✔ SIPP Codes System – Vehicles are categorized using the Standard Interline Passenger Procedure (SIPP) codes, an industry-standard classification method.
✔ Booking by Category, Not Model – Reservations are made for a vehicle group/category, not a specific model. The displayed car is an example of what you might receive.
✔ Subject to Availability – While every effort is made to provide the booked category, availability may vary at the time of pickup.
✔ Free Upgrade Policy – If your selected model/group is unavailable due to unforeseen circumstances, Z&G Rental reserves the right to provide a free upgrade to a higher category.
✔ No Extra Charge – Even if an upgrade is provided, the original rental rate remains the same—you won’t pay extra for the higher-category vehicle.
Occupied part of Cyprus(Northen Cyprus)
Important Notice Regarding Travel to the Occupied Northern Part of Cyprus ⚠️
✔ No Insurance Coverage – Insurance companies do not cover vehicles rented for travel to the occupied northern part of Cyprus.
✔ Additional Insurance Doesn’t Apply – Even with additional insurance acquired at checkpoints, coverage becomes null and void in this region.
✔ No Assistance from Z&G Rental – Z&G Rental cannot assist with accidents or breakdowns in the occupied northern part.
✔ Travel at Your Own Risk – Driving in this area is at your own risk, and you are fully accountable for any accidents, damages, or additional costs incurred.
Please take extra care when planning your route!
Cancellation Policy:
Car Rental Cancellation Policy ✨
✔ Full Refund (72+ Hours Notice) – You can cancel your reservation and receive a full refund if done at least 72 hours before your scheduled pick-up time. Simply call +357 96105111 +357 97 740019 to cancel or SEND US AN EMAIL TO INFO@ZGCYPRUSRENTAL.COM
✔ Partial Refund (Less Than 72 Hours Notice) – If you cancel within 72 hours, you’ll be refunded the amount you paid minus the charge for the first 3 days of your rental.
✔ No Refunds for No-Shows – No refunds will be given if you fail to pick up your rental at the scheduled time (no-show).
✔ No Refunds for Missing or Expired Documents – If your driver’s license, ID, or other required documents (voucher, credit card, etc.) are expired or missing, no refund will be issued.
TRAFFIC FINES
All traffic fines incurred will be the responsibility of the HIRER.
DRINK DRIVING
Drink driving is not permitted at anytime in any vehicle, if you do so a penalty of €1000 will be immediately charged and the Contract between Z&G Rental and the HIRER will be terminated.
Flight Details
Flight Details – If you are arriving by plane, it is better to inform us of your arrival flight number and give us a mobile number even a few hours before your rental to start. If you do not, we cannot be held responsible if your plane is delayed and as a result your car is not available. Please ensure that you enter your flight number and not any other number the airline may have sent you, such as a confirmation number.
Loss of Keys
Loss of Keys – If you lose your key(s), you will be charged the cost of replacement and the loss to us.
Battery, Lockout & Tire Issues
Roadside Assistance for Hirer’s Mistakes: Battery, Lockout & Tire Issues 🚗🔧
✔ Service Area – Assistance is provided within and around Paphos. Additional charges may apply if you are outside Paphos depending on the distance.
✔ Response Time – Our team will aim to assist you as quickly as possible, but response times may vary depending on location and traffic conditions.
Service Costs 💰
• Drained Battery (if you leave the lights on): €25 + fuel consumption for jump-start assistance.
• Locking Keys Inside the Car: €90 + fuel consumption for lockout assistance.
• Tire Puncture (if the tire can be inflated or replaced with a spare): €25 + fuel consumption.
• Damaged Tire (hit or burst): Renter is responsible for the cost of a new tire.
Seatbelt
Seatbelt – Driver and passengers must wear seatbelts at all times.
Valeting Fee – Smoking
Please be informed that smoking is strictly prohibited in our rental cars. Failure to adhere to this policy will result in a cleaning fee ranging from €40 to €150, depending on the extent of cleaning required to restore the vehicle to its pre-rental condition. This fee will apply for any reason other than smoking as well, if the vehicle requires more than the standard cleaning to account for fair wear and tear. Your cooperation in maintaining the cleanliness of our vehicles is greatly appreciated.
LOSS OF EQUIPMENT CHARGES
If you lose any of the equipment that you hired as extra at the counter you will be charged: – for baby seat €120, for child seat €120 and for GPS €120.
Pets
“Please be advised that pets are strictly prohibited during the rental period. Violation of this policy may result in a fine of up to 200 euros.
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