Privacy Policy

At Z&G Rental, our mission is to support you in your travels and adventures by providing comfortable and safe transportation options. Whether you’re headed to a nearby destination or embarking on a cross-country journey, we prioritise offering budget-friendly vehicles with hassle-free service. Safeguarding the personal data you entrust to us is a crucial aspect of our commitment to you. We want you to feel assured that your information is protected and utilised responsibly to enhance your experience with us. Our goal is to provide you with a distinct and inspiring travel experience while prioritising your privacy and security.

Z&G Rental is a subsidiary of Z&G Universal, a company registered in Cyprus. Our headquarters are located in Paphos, Cyprus, specifically at KALLIROI COURT, Flat 147 PYGMALIONOS, 8046 Paphos. For inquiries or further information, please feel free to contact us at info@zgcyprusrental.com. Additional contact options can be found on our “Contact Us” page.

We prioritize your privacy and are dedicated to handling your personal data responsibly. Please take a moment to review our Privacy Notice, where you’ll find information on:

• What personal data we collect and why we collect it.
• When and how we may share your personal data with third parties.
• Your options, including how to access and update your personal data.
  We’ve kept this Notice straightforward, but if you have any questions or need clarification on any terms, please reach out to us at support@zgcyprusrental.com. We’re here to help!

SECURITY CERTIFICATES

We respect your privacy and we will not distribute your personal information to any third party which is not involved in your car rental enquiry. We also use the latest online secure encoding technology to protect the transfer and storage of your private personal data.

Personal Data We Collect and Why:

To ensure you book the right vehicle for your needs, we request basic information like your full name, email, phone number, and reservation time. This helps us offer you the best deal and keeps you informed about new services and special offers.

We also gather data from your device, like your IP address and browser, to understand your preferences and tailor our services accordingly. Sometimes, we collect data automatically or from third parties.

Sharing Your Data with Third Parties:

To fulfill our services, we collaborate with third parties and share your data with them. This includes providing necessary information to the car rental supplier you choose and arranging extras like insurance.

We may also share your data with advertisers to improve our services. Additionally, we may be required by law to share your data with government authorities.

How We Share Your Data with Third Parties:

Our services are integrated with various third parties, including:

1. The car rental provider or supplier of your choice:

• We may share your name, contact details, and booking preferences with them.
• They may provide us with information on your prior bookings and any misconduct to help them decide whether to provide you with a vehicle. Please note, we cannot be held responsible for their refusal, except where notified in advance.

1. Financial institutions:

• We work with financial institutions to process payments and chargebacks. We provide them with necessary booking information to detect and prevent fraud.

1. Google:

• As our advertising partner, we share data with Google to ensure relevant advertisements reach the right audience.
• Rest assured, when using your email address for marketing, we ensure it’s solely used for this purpose. You can easily opt out of marketing emails by clicking the “unsubscribe” link.

1. Competent authorities:

• We may share your personal information with authorities as required by law to prevent fraud and other crimes.

Please review the privacy statements of our partners to understand how they further process your data. Your privacy matters to us, and we’re committed to ensuring your data is handled responsibly and securely throughout our partnerships.

Please note that, within EU further rules apply for sharing your financial details:

In order to provide the Services, certain of the information we collect (as set out in this Privacy Policy) may be required to be transferred to other related companies or other entities, including those referred to in this section in their capacity as payment providers, payment processors or account holders (or similar capacities). You acknowledge that according to their local legislation, such entities may be subject to laws, regulations, inquiries, investigations, or orders which may require the disclosure of information to the relevant authorities of the relevant country. Your use of the Services constitutes your consent to our transfer of such information to provide you the Services.

Specifically, you consent to disclose necessary information to: (i) the police and other law enforcement agencies; (ii) security forces; (iii) competent governmental, intergovernmental or supranational bodies; (iv) competent agencies, departments, regulatory authorities, self-regulatory authorities or organizations, and other third parties, including companies, that: (a) we are legally compelled and permitted to comply with, including but without limitation the Luxembourg laws of 24 July 2015 on the US Foreign Account Tax Compliance Act (“FATCA Law”) and 18 December 2015 on the OECD common reporting standard (“CRS Law”); (b) we have reason to believe it is appropriate for us to cooperate with in investigations of fraud or other illegal activity or potential illegal activity; or (c) to conduct investigations of violations of our terms and conditions (including without limitation, your funding source or credit or debit card provider).

If you are covered by the FATCA or CRS Law, we are required to give you notice of the information about you that we may transfer to various authorities.

We may also share, access and use (including from other countries) necessary information (including, without limitation the information recorded by fraud prevention agencies) to help us and them assess and to manage risk (including, without limitation, to prevent fraud, money laundering and terrorist financing).

Collecting and Processing Personal Information for Marketing and Advertising Purposes:

Marketing Cookies:
We and our third-party partners utilize marketing cookies to gather information over time based on your internet behavior, enabling us to inform you about products tailored to your interests. Through retargeting ads on our website and across the internet, we aim to present you with offers most relevant to you. Please note that when you engage with us on social media, the platform may collect information when you interact with our content, such as liking or sharing. We may utilize reviews and other relevant information from your social media activity to interact effectively with you and provide personalized offers. Marketing and advertising cookies utilize comparable information about your internet and browser behavior to deliver personalized ads. We encourage you to review the privacy policies of platforms like Facebook and understand how Google utilizes collected information.

Emails and Pixels:
To assess the relevance of information sent to you via email, we incorporate pixels in our communications. It’s important to note how pixels function: unlike cookies, they do not store any data on your device. Additionally, we employ techniques such as pixels, which we do not classify as cookies since they do not store information on your device. When you receive an email from us, such as a newsletter, a pixel—a small electronic file—is embedded. This pixel is activated when you open the email, allowing us to track if the email was delivered, opened, read, and if any links within were clicked. The following pixels are utilised: Google Tag Manager, Universal Google Analytics, Google Analytics 4, Google Ads Remarketing and Conversion Pixel, Yandex Metrika Pixel, Facebook Pixel, Microsoft Clarity Pixel, Microsoft Universal Event Tracking, and Criteo Pixel. These tools enable us to gather analytics data, record sessions, conduct remarketing, and track conversions for our marketing efforts.

Newsletters

Always remember that you can opt – out our newsletter by simply clicking the “unsubscribe” link found in the main body of said email.

Personal data of children

Our websites, are not directed to children under the age of majority. We do not knowingly collect information, including personal data, from children or other individuals who are not legally allowed to use our websites, unless you have provided with such information for specific purposes. However, if we realise that we have collected personal data from a child under the age of majority we will delete it immediately. Please contact us if you know or believe that we have mistakenly or unintentionally collected information from a child under the age of majority.

How Your Personal Data is Shared and Processed When Accepting Protection Services:

If you accept our offer for protection services, we may request additional personal information to determine the extent of coverage needed, such as names of additional drivers, their age, driving license details, and driver’s condition (e.g., sober, eligible to drive, designated driver).

In the event of a claim, we may ask for additional related personal information and relevant reports, like police reports.

For further clarification or information, you can contact us through our website, email, telephone, or post.

Regarding Malicious Communication:

We reserve the right to block or not receive digital communication that we deem fraudulent, spam, or otherwise harmful to our company or customers.

Your Privacy Choices:

You have the freedom to adjust your privacy settings on our website and control the cookies you accept or reject through your browser settings. Please note that blocking functional cookies may affect your experience when using our services.

You can learn how to opt out of customised ads by visiting www.youronlinechoices.com or www.youradchoices.com.

Data Retention:

We retain your personal data for as long as it’s necessary and lawful. After this period, we securely erase your data. However, if your data is required for analytical or legitimate business purposes, we will take measures to anonymize it.

If you provide personal data for booking purposes, it will be retained indefinitely to access booking details.

User engagement and behavioural data are anonymised and stored for up to 5 years, or as required by law, before securely erasing it.

Right to Object, Withdraw Consent, and Delete Information:

If you previously consented to the use of your personal data, you can withdraw your consent at any time by contacting us at Support@zgcyprusrental.com Once consent is withdrawn, we will cease using your personal data.

If we process your personal data based on our legitimate interest or for public interest tasks, you may have the right to object. However, in some cases, public interest may prevail, allowing us to continue using your data.

For direct marketing emails promoting specific brands or products, prior consent is required. However, as an existing customer, we may send you direct marketing emails about our similar services. You have the right to object to receiving such emails at any time, and we must cease using your data immediately. You will always be informed of your right to object and unsubscribe.

Accessing, Correcting, and Transferring Your Data:

You can request access to the personal data we hold about you and receive a copy free of charge in an accessible format. We will respond within one month and provide relevant information about how your data is used.

If your personal data is incorrect or incomplete, you can request correction or update.

If technically feasible, you may request direct transfer of your data to another company (data portability).

Erasure and Data Breaches:

You can request the erasure of your personal data if it is no longer necessary or if you suspect unlawful use (the right to be forgotten).

In the event of a personal data breach, our data protection officer will report it to the national data protection authority and inform you directly if there are serious risks to your data or privacy.

Complaints and Rights Enforcement:

If you believe your data protection rights have been violated, you can file a complaint directly with your national data protection authority or take legal action.

Important Notice for Users/Customers Outside the EU:

We are committed to upholding data protection laws globally, and we strive to ensure compliance with regulations in all jurisdictions. If you are accessing our services from a third country outside the EU or if you are a citizen of such a country, and you observe any behavior on our part that does not align with the relevant legislation, or if you have any doubts or concerns, please don’t hesitate to contact us at Support@zgcyprusrental.com We are dedicated to addressing your inquiries and providing necessary assurances to ensure compliance with applicable laws.

How to Reach Us:

For any inquiries or questions regarding our Privacy Policy, including cookie usage, please email us at Support@zgcyprusrental.com

Stay Informed:

Our Privacy Policy and cookie usage may be amended or updated at any time. Therefore, we encourage you to regularly review this policy for updates. In the event of substantial updates that may impact your data protection rights, we will take appropriate measures to inform and alert you accordingly. Your privacy and security are our top priorities.